Yes there are, an additional charge per day for each additional authorized driver will be added to the cost of the rental regardless of the relationship with the reservation holder.
Any additional authorized drivers must be present at time of rental, must be over 25 years old (from ages 21 to 24, an underage fee applies) and must present the following valid documentation: ID or Passport, drivers license, driver´s medical certificate (for venezuelan customers) and Credit Card.
Is very simple, enter to www.acorentacar.com and follow the steps indicated in the QUOTE / RESERVATION section:
STEP 1:
a) Select your COUNTRY OF RESIDENCE.
b) If you are a FREQUENT CUSTOMER or VIP, enter your code. In the opposite case, skip this step.
c) Select the PICKUP LOCATION.
d) Select the PICKUP DATE and PICKUP HOUR.
e) Select the DROP OFF DATE and DROP OFF HOUR.
f) Press CONTINUE button.
STEP 2: SELECT A VEHICLE. There you can choose the vehicle of your preference in the available vehicle list. Press PAY LATER button or PAY NOW button If you prefer to pay online and get the pre-pay discount.
STEP 2: OPTION AND SERVICES section where shows you the detail of your selection: vehicle selected, dates and hour of pickup and drop off, rate breakdown and extras catalog. If you want to add any extra to your booking, you only need to select the checkbox besides to the desired extra and automatically will be added to you rate breakdown. Press CONTINUE button.
STEP 3: RENTER INFORMATION section. In that section is necessary to complete all fields with your personal information as well as your flight information (if it applies). So it, you will be access to prepay module where you can prepay your booking with a special discount. Check the checkboxes of rental policies and terms and conditions (we recommend to read this before checking) and press END button.
Later it shows you the reservation summary where you can see marked in red your booking number. So it immediately the system sends to you a copy of this summary to the email address indicated by you in the INFORMATION CUSTOMER section.
At the moment to drop off the vehicle in our facilities, please show in the counter the reservation summary or indicates to the shift the booking number with your ID.
If Pick-Up date is the same day or less than 48 hours, you should phone our reservations staff by 0800 ACO RENT (0800-7368226). Or reach us at any of our locations .
You must show the following documents:
- Venezuelans:
Valid ID, Driving License, Road medical certificate and Credit Card.
-Foreigners:
Passport, Driving License of the country of residence and Credit Card.
If your booking has been prepaid through the website, the credit card you use to make this payment, and Valid ID, must be presented at the counter at the pickup.
The minimum age required at time of renting a vehicle is 25 years old, however, the person whose ages are between 21 to 24 years old can rent a car but some coditions will be applied:
a)An additional deposit, refundable, for Loss damage waiver (LDW).
b)If your reservation falls in a peak season, You must pre-pay the total amount of the reservation.
To guarantee your vehicle, it is recommended that in regular season you make the reservation at least two (2) days in advance. In a peak season it should be done with at least 15 days in advance.
You must make a payment, at least USD 50, within a period not exceeding 48 hours from the created date of the reservation.
If your reservation is for a peak season, you must pay in advance 100% of the total amount of the reservation.
Not necessarily, but if you are booking well in advance, you must make a pre-payment (parcial or total) within a period not exceeding 48 hours from the creation of the reserve.
Only for peak seasons, advance payment of 100% of the total amount of the reservation is requested.
If your booking has been prepaid through the website, the credit card you use to make this payment, and Valid ID, must be presented at the counter at the pickup the vehicle.
If you prefer or need to make the pre-payment after the reservation is created, we offer the following payment methods: Cash Deposit, Wire Transfers, Zelle, or Directly at any of our branches: Debit Card, Credit Card and Cash (Bolivares or foreign exchange).
Yes you can do it.
Enter to www.acorentacar.com, press the VIEW/MODIFY/PRE-PAY/CANCEL tab, enter your reservation number and your lastname and press CONTINUE.
Then, it shows to you the reservation summary and in the top right corner you will see the CANCEL button, press it and follow the instructions.
Also, you can request cancellation by contacting us on: our toll-free line 0800 RENT ACO (7368226), e-mail: reservas@acorentacar.com, or WhatsApp +58 414-1509673, or at any of our national branches.
If your reservation was prepaid, if you cancel up to 48 hours prior to scheduled pick-up time, ACO RENT A CAR will return deposit received less $50.00. If you cancel within the 48 hour period prior to the scheduled pick-up time or if you miss a prepaid reservation, no portion of the prepaid amount will be refunded. Or you can use 100% of your payment to make another reservation with us.
To obtain the refund you should contact any of our offices.
This amount depends of the vehicle category:
- Economy, Compacta and Standard: $200.00 (USD).
- SUVs, Pickups: $450.00 (USD).
- Intermediate (Toyota Yaris Sedan 2024): $700.00 (USD).
- Luxury SUV 4x4 (Toyota Fortuner or similar): $1500.00 (USD).
Once the rental agreemet is closed, the operator shall arrange for the refund of the amount initially locked. It takes 48 hours or after the closing date of the card, depending on the emitter bank.
All our rates are unlimited mileage.
Yes you can do it. but you must do it directly on the website where you created your reservation.
For any additional information, you can contact us through our communication channels open for your comfort: toll free phone number 0800 RENT ACO (0800-7368226), email: reservas@acorentacar.com, or WhatsApp: +58 414-1509673.
No, they should be delivered in the same branch, as they can only move within the limits of the island.
You cannot do it. Driving is limited to the territory of the Bolivarian Republic Of Venezuela except the high risk border areas. In case of the customer decide to move to border areas with Colombia, Brazil or Guyana, shall notify in advance and remain at the discretion of the company.
The loss damage waiver without deductible that you acquires with your booking covers 100% for vehicle loss or damage, as well as loss for theft, burglary or robbery, provided that the conditions to this facts happens will not direct or indirect consequence for customer misuse or negligence (see terms and conditions ).
You can add until 2 additional drivers, who must present valid identity card or passport, drivers license and credit card. Charges apply for each of them.
In case of theft, loss or malfunction of the vehicle must:
* Give immediate notice to the nearest office of ACO RENT A CAR (to solve the problem either to change or repair the unit the same depending on the case).
* In case of theft of the vehicle should contact the nearest police station to make the complaint.
* Wait for the traffic report on impact and submit it to the nearest office RENT A CAR ACO (to solve the problem with either unit exchange or repair the same depending on the case).
If this occurs, you should move the vehicle to a safe place. In case the services of a tow truck are required, ACO Rent A Car will recognize the amount of the invoice as long as it is on the name of: Aco Alquiler, S.A. RIF J-00142886-0.
First thing in the morning, you should call to 0800-RENTACO (0800-7368226) or to the rental branch or write WhatsApp + 58 414 1509673 to report the accident and receive the instructions in case a change of vehicle is necessary.
In case the accident is of low magnitude, for example problems with: tires, brakes, glass, lights, among others, we suggest you repair the car and then it will be acknowledged as long as the invoice is on the name of: Aco Alquiler, S.A. RIF J-00142886-0.
No we do not work 24 hours.
In the LOCATIONS tab in our website, you will find out the business hours of all our counters.
No, to guarantee your reservation you must make a payment, at least USD 50, within a period not exceeding 48 hours from the created date of the reservation.
If your reservation is for a peak season, you must pay in advance 100% of the total amount of the reservation.
Yes you can do it. Enter to www.acorentacar.com and press the VIEW/MODIFY/PREPAY/CANCEL tab, and enter your reservation number and your lastname.
Then, it shows to you the reservation summary and in the top right corner you will see the PREPAY button, press it and follow the instructions.
If your resevation has been prepaid through the website, the credit card you use to make this payment, and Valid ID, must be presented at the counter at the pickup.
Yes you can do it. Enter to www.acorentacar.com and press the VIEW/MODIFY/PREPAY/CANCEL tab, and enter your reservation number and your lastname.
Then, it shows to you the reservation summary and in the top right corner you will see the MODIFY button, press it and follow the instructions.
Yes. If you need assistance you can call to our service central 0800-7368226 or to the phone of each one of our Locations and one of our operators will be willing to assist you.
No, reservations are not transferable. You must make a new reservation.
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